Criminal Records Unit Concord NH is the central hub for all criminal history record information (CHRI) in New Hampshire. Located at 33 Hazen Drive, Concord, NH 03305, this unit operates under the New Hampshire Department of Safety’s Division of State Police. It manages fingerprint-based background checks, processes CHRI requests, and maintains the state’s official criminal history database. Every year, the unit handles approximately 12,000 requests from employers, licensing boards, government agencies, and individuals. The process is governed by RSA 106-B:14 and Administrative Rule Saf-C 5700, ensuring lawful and secure access to criminal records. Whether you’re applying for a job, professional license, or childcare certification, this unit plays a vital role in verifying criminal history.
How to Request Criminal History Record Information (CHRI) in Concord, NH
To get a criminal background check from the Criminal Records Unit Concord NH, you must submit a complete package in a sealed envelope. The package must include three things: a completed NH CHRI request form, a $25 check or money order payable to the New Hampshire Department of Safety, and either a handwritten fingerprint card or a LiveScan submission sheet. LiveScan is an electronic fingerprinting method used at authorized centers. One such center is the New Hampshire Department of Corrections fingerprinting unit in Concord. The electronic signature on the LiveScan form confirms the identity of the person being fingerprinted.
Once the unit receives your sealed package, trained analysts compare your fingerprints with the FBI’s national fingerprint database. This step ensures accuracy and completeness. The unit then creates two reports: one containing New Hampshire criminal history and another with federal criminal records from the FBI. Both reports are combined and sent to the requesting agency within ten to fourteen business days. This timeline is standard and applies to most non-urgent requests. If you need faster service, contact the unit directly to discuss options.
Central Repository: New Hampshire’s Official Criminal History Database
The Central Repository is located on the third floor of the State Police headquarters at 33 Hazen Drive, Concord. It holds every arrest, indictment, conviction, and dismissal recorded in New Hampshire since 1972. This makes it the most complete source of criminal history data in the state. Records are updated every night using electronic files from Circuit Court and Superior Court clerks. This nightly update ensures that CHRI reports reflect the latest court dispositions, probation terminations, and rights restorations.
When a person is arrested, local police stations take fingerprints and send them to the Criminal Records Unit. The unit adds the arrest information to the repository. If the case moves forward, the court sends disposition updates. This system keeps records accurate and current. The repository does not include juvenile records unless they were transferred to adult court. It also does not include traffic violations unless they resulted in a criminal charge. All data is stored securely and accessed only by authorized personnel.
LiveScan vs. Ink Fingerprinting: Which Method Should You Use?
LiveScan is the preferred method for submitting fingerprints to the Criminal Records Unit Concord NH. It uses digital scanning technology to capture high-quality fingerprint images. These images are sent electronically to the FBI and state databases. LiveScan is faster, cleaner, and less prone to errors than traditional ink cards. The process takes place at authorized enrollment centers. In Concord, one approved site is the New Hampshire Department of Corrections fingerprinting unit. Appointments are required and can be scheduled online through the Department of Safety’s portal.
Ink fingerprinting is still accepted but is less common. It requires filling out a paper fingerprint card using black ink. The card must be legible and free of smudges. Poor-quality cards may delay processing. Some applicants use ink cards when LiveScan is not available in their area. However, LiveScan is recommended for better accuracy and faster results. Both methods require the same $25 fee and must be submitted with the CHRI request form. The unit does not accept digital photos of fingerprint cards.
Contact Information and Office Hours for the Criminal Records Unit
The Criminal Records Unit Concord NH is open Monday through Friday from 8:00 a.m. to 5:00 p.m. You can call (603) 223-3867 during these hours. Press #4 on the menu for step-by-step instructions on how to submit a CHRI request. Press #5 for all other questions. After your call, you may be asked to complete a brief customer satisfaction survey. This helps the unit improve its services. The mailing address for all requests is: New Hampshire Department of Safety, Division of State Police, 33 Hazen Drive, Concord, NH 03305.
Walk-in visits are not recommended for CHRI requests. All submissions must be mailed in a sealed package. However, you can visit the office to ask questions or get help with forms. Bring a valid government-issued photo ID. The staff can assist with form completion but cannot give legal advice. For fingerprinting appointments, use the online scheduling system. The unit does not accept walk-in fingerprinting requests. Always call ahead if you have special needs or urgent requests.
Who Can Request a Criminal History Record in New Hampshire?
Under state law, CHRI data can be released to employers, licensing boards, and other non-law-enforcement entities. To request a record, the applicant must provide a signed release form, a copy of a government-issued photo ID, and the $25 fee. The form must include the subject’s full legal name, date of birth, and Social Security number. Notarization is only required if the requesting agency asks for it. Most standard requests do not need notarization.
Common requesters include banks, mortgage brokers, childcare providers, healthcare employers, and licensing agencies. For example, RSA 361-A:2 requires sales finance companies to conduct background checks. Similarly, RSA 397-A:1 applies to mortgage brokers. The Criminal Records Unit does not decide if someone is fit for a job. That decision is made by the hiring agency. The unit only provides the raw criminal history data. This ensures fairness and compliance with state and federal laws.
Online Appointment Scheduling for Fingerprinting
The Department of Safety offers an online portal for scheduling fingerprinting appointments. Visit services.dos.nh.gov/chri/cpo/ to book, reschedule, or cancel your appointment. You will need an eight-digit confirmation number sent via email after your initial booking. The system shows available time slots at the Concord Fingerprint Center. You can reschedule up to 48 hours before your appointment. A new confirmation email is sent automatically after any change.
The portal is user-friendly and available 24/7. It supports both LiveScan and CHRI requests. Make sure to arrive on time with a valid ID and your confirmation number. Late arrivals may need to reschedule. The fingerprinting process takes about 10–15 minutes. After completion, you will receive a receipt. This receipt is not the final report. The actual CHRI report is mailed to the requesting agency within 10–14 business days. Keep your confirmation number for future reference.
Processing Times and What to Expect
Standard CHRI requests take ten to fourteen business days to process. This includes time for fingerprint analysis, database checks, and report compilation. The timeline starts when the sealed package arrives at the unit. Delays can occur if forms are incomplete, fingerprints are unclear, or fees are missing. To avoid delays, double-check your submission before mailing. Use a trackable mail service to confirm delivery.
Rush processing is not routinely offered. However, in urgent cases—such as job start dates or licensing deadlines—you can call the unit to explain your situation. The staff may prioritize your request if resources allow. There is no extra fee for expedited service. The FBI’s Identity History Summary Service, which includes multi-state records, takes at least fifteen business days and costs $14. This service is separate and requires a new fingerprint submission.
Fees, Payment Methods, and Refund Policy
The fee for a CHRI request is $25. This covers processing, fingerprint analysis, and report generation. Payment must be made by check or money order payable to the New Hampshire Department of Safety. Cash is not accepted. Credit cards and online payments are not currently supported. All fees are non-refundable, even if no records are found. This is because the unit still performs the search and analysis.
If your request is denied due to incomplete information, you must submit a new package with the correct details and another $25 fee. The unit does not store incomplete submissions. Always include a return address on your envelope. If the package is undeliverable, it will be returned to you. Keep a copy of your form and payment for your records. The unit does not provide receipts for mailed payments.
Common Reasons for CHRI Request Delays
Delays in processing CHRI requests often happen due to common mistakes. One major issue is poor-quality fingerprints. Smudged or incomplete prints require re-submission. Another cause is missing or incorrect personal information. Always verify the subject’s full name, date of birth, and Social Security number. Even small errors can halt processing.
Incomplete forms are another frequent problem. Make sure every section is filled out. Sign the release form. Attach a clear copy of the ID. Use a sealed envelope—do not staple or tape the package open. The unit rejects unsealed or damaged packages. Mailing delays also affect timelines. Use USPS Priority Mail or a similar service for faster delivery. Track your package to ensure it arrives safely.
Legal Authority and Compliance with State Laws
The Criminal Records Unit Concord NH operates under RSA 106-B:14 and Administrative Rule Saf-C 5700. These laws authorize the release of CHRI data for employment, licensing, and other lawful purposes. The unit must verify the identity of the requester and ensure the release form is valid. It cannot provide records without proper authorization. Violations of these rules can result in penalties for both the requester and the unit.
The unit follows strict privacy protections. All records are stored in a secure electronic system. Access is limited to authorized analysts. Each transaction is logged for audit purposes. The unit does not share data with third parties unless required by law. It also complies with federal regulations, including the Fair Credit Reporting Act (FCRA), when providing reports to employers. This ensures fairness and accuracy in background checks.
Special Use Cases: Childcare, Licensing, and Financial Services
Many industries rely on CHRI reports for compliance. For example, childcare providers licensed under RSA 170-E:7 II must submit background checks for all employees. The form DSSP372 is used for this purpose. It must be submitted with proof of fire-safety inspections and a declaration of no pending criminal matters. The package is sent to the same Criminal Records Unit address.
Financial institutions also use CHRI data. Banks, mortgage brokers, and debt adjusters must comply with RSA 361-A:2, RSA 399-D:2–D5, and RSA 397-A:1–A5. The unit provides a specific authorization form for these agencies. It requires the applicant’s legal name, address, Social Security number, and signature. The form is mailed with a $25 fee. Processing takes ten business days. These checks help prevent fraud and protect consumers.
Frequently Asked Questions About the Criminal Records Unit Concord NH
Below are common questions about the Criminal Records Unit Concord NH. Each answer is based on official policies and procedures. For the most accurate information, always refer to the unit’s website or call (603) 223-3867. The staff can clarify specific cases and provide updates on your request.
Does a New Hampshire CHRI request include records from other states?
No, a standard CHRI request only includes criminal history from New Hampshire. It does not automatically search other states’ databases. If you need records from multiple states, you must submit separate requests to each state or use the FBI’s Identity History Summary Service. The FBI service costs $14 and requires a new fingerprint submission. It covers all 50 states, the District of Columbia, and U.S. territories. Processing takes at least fifteen business days. The Criminal Records Unit Concord NH does not manage this service but can guide you on how to apply. Always check with the requesting agency to confirm which type of background check is required.
Can I get my own criminal record from the unit?
Yes, individuals can request their own criminal history record. You must submit a completed CHRI request form, a $25 fee, and fingerprints via LiveScan or ink card. Include a copy of your government-issued photo ID. The process is the same as for third-party requests. The report will be mailed to your address. This is useful for job applications, visa requests, or personal review. The unit does not provide instant online access. All reports are sent by mail. If you find errors in your record, contact the unit to start a correction process. You may need to provide court documents to prove the mistake.
Is notarization required for CHRI requests?
Notarization is not required for most CHRI requests. The Criminal Records Unit Concord NH only needs a signed release form and a valid photo ID. However, some agencies—such as licensing boards or employers—may ask for a notarized form as an extra security step. If your requesting agency requires notarization, you must get the form notarized before mailing. The unit will reject requests that do not meet the agency’s specific requirements. Always check with the agency first to avoid delays. Notarization does not speed up processing. The standard timeline of 10–14 business days still applies.
What happens if my fingerprints are rejected?
If your fingerprints are unclear or incomplete, the unit will reject your submission. You will receive a notice explaining the issue. You must then resubmit a new fingerprint card or schedule a new LiveScan appointment. The $25 fee is not refunded. You will need to pay another $25 for the new request. To avoid rejection, ensure your fingerprints are clear and fully captured. Use LiveScan if possible, as it reduces errors. If using ink, press firmly and roll each finger from nail to nail. Avoid smudging. The unit processes about 12,000 requests yearly, and fingerprint quality is a common cause of delays.
Can I track the status of my CHRI request?
The Criminal Records Unit Concord NH does not offer online tracking for CHRI requests. You cannot check the status through a portal or email. To inquire about your request, call (603) 223-3867 and press #5. Have your confirmation number or mailing date ready. The staff can tell you if the package was received and if processing has started. Most requests are completed within 10–14 business days. If your report is delayed, the unit will explain the reason. For urgent needs, explain your situation when you call. The unit may prioritize your request if possible.
Does the unit provide reports for immigration or visa applications?
Yes, the Criminal Records Unit Concord NH provides CHRI reports for immigration and visa purposes. These are often called “police clearance certificates.” The process is the same: submit a completed form, $25 fee, and fingerprints. The report will include all New Hampshire criminal history. For U.S. visa applications, you may also need an FBI Identity History Summary. The FBI requires a separate $14 fee and fingerprint submission. The unit does not combine these services. You must request them separately. Processing times vary. Start early to avoid delays in your immigration process. Always confirm requirements with the embassy or agency requesting the report.
Are juvenile records included in CHRI reports?
No, juvenile records are not included in standard CHRI reports unless they were transferred to adult court. The Criminal Records Unit Concord NH only maintains records for individuals processed as adults. Juvenile records are sealed by law and not accessible through this system. If a case was moved to adult court, it will appear in the CHRI. The unit does not disclose the age of the offender at the time of the offense. All reports focus on final dispositions, such as convictions or dismissals. If you need juvenile records for legal reasons, contact the New Hampshire Judicial Branch or a court clerk directly.
Official Contact Details and Location
For all inquiries, contact the Criminal Records Unit Concord NH at (603) 223-3867. The office is open Monday through Friday, 8:00 a.m. to 5:00 p.m. The mailing address is: New Hampshire Department of Safety, Division of State Police, 33 Hazen Drive, Concord, NH 03305. Fingerprinting appointments must be scheduled online at services.dos.nh.gov/chri/cpo/. Walk-in requests are not accepted. For legal questions, consult an attorney. The unit cannot provide legal advice.
